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FREQUENTLY ASKED QUESTIONS

If you are not satisfied with a purchase for any reason, we encourage you to review our refund and return policy. The terms outlined in this policy apply to any products you purchase from us.

CONTACT US

If you have any questions about our Returns and Refunds Policy, or need assistance with your account or order, please contact us:

  • By ticket: Click on the yellow "Help" beacon in the lower left corner of the site to find the ticket submission form
  • Email: [email protected]

Our team monitors this inbox from 9am-5pm CST, Monday through Friday. If you submit a ticket during the weekend, please expect a delayed response until the next business day.

Please avoid submitting multiple tickets about the same topic. We answer tickets in the order they are received.

INTERPRETATION AND DEFINITIONS

Interpretation:
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following conditions shall have the same meaning regardless of whether they appear in the singular or in the plural.

Definitions:
For the purposes of this Return and Refund policy:

  • Company (referred to as either “the Company,” “We,” “Us,” or “Our” in this Agreement) refers to Eric & Rippa, LLC.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Rippaverse Publishing, accessible from https://rippaverse.com
  • You means the individual accessing or using the Service, or the Company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

YOUR ORDER CANCELLATION RIGHTS

You are entitled to cancel your order within 48 hours without giving any reason for doing so.

The deadline for canceling an order is 48 hours from the date on which you received the product or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

To exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform Us of your decision by submitting a ticket via the Get Support Beacon.

We will reimburse you no later than 14 days from the day on which we receive the returned product. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

CONDITIONS FOR RETURNS

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were received by You or a third party you have appointed, who is not the carrier, in the last 48 hours.
  • The Goods are unused and in the original packaging.
    We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

RETURNING GOODS

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:

1900 Preston Road

Ste 267 #99

Plano, Texas 75093

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

INTERNATIONAL SHIPPING

International delivery times may vary by carrier. On average it can take anywhere between 1-4 weeks to receive your shipment.

Your Order may be subject to VAT, import duties and/or taxes, which are levied once it reaches your country. You are solely responsible for being aware of your country’s fees and taxes; the Company may estimate customs fees, taxes, duties, etc. depending on country of destination.

We may at times ship Orders DDU, “delivered duty unpaid,” and not collect the VAT, duties and/or taxes. If You do incur these additional charges, they must be rendered in order for your Order to clear customs. We cannot pay for these on your behalf.

More information regarding Your country’s customs policies can be obtained by contacting your local customs office.

FREE SHIPPING PROMOTION

Ultra Mack tier members at EricDJuly.com are eligible for Free Shipping on Domestic orders over $75. You will need to make sure you have logged in to Rippaverse.com with your account information from EricDJuly.com to link those two accounts. At checkout a promo code for Free Shipping will automatically be added to your order.

CAN I CHANGE MY ORDER?

We are unable to add items to Orders that have already been placed. If You want to change your order, you will need to request that We cancel the original and place a new order.

CAN I UPDATE MY ADDRESS ON AN ORDER?

To update the address on an Order already placed, You must submit a ticket via the Support Beacon. Changing Your address through your account will NOT update your Order’s shipping address. You will need to let the agent know what the new address is. If there is a difference in shipping, We will take one of the following actions:

  • If the new shipping price is higher, You will be sent an invoice to pay the difference.
  • If the new shipping price is lower, You will be refunded the difference.

CAN I UPDATE MY DEFAULT SHIPPING ADDRESS?

Yes, You can update your default shipping and billing address by going to your account and clicking the Addresses tab on the left-hand side. Please note that if You change your default address and have an Order that has already been placed and has not been fulfilled, the address that was input on that order will NOT automatically update. 

To update the address on an order already placed, you must submit a ticket via the Support Beacon. Changing your address through your account will NOT update your order’s shipping address. 

HOW DO I CHANGE MY PASSWORD?

If You have forgotten your password, please hit the “Lost Your Password?” button on the Account Login page. An automatic email will be sent within 24 hours with instructions on how to reset Your password. If You did not receive an email within that period, please submit a ticket via the Support Beacon.

HOW DO I CREATE AN ACCOUNT?

An account is created for You automatically when you place an Order.

Upon the completion of a successful order, you should receive two emails.

  1. Order Confirmation/Receipt
  2. Your login info

If You have placed an Order and do not know your login information, you can go to the login screen to reset your password.

In the future we will have the option for customers to check out as a Guest so keep an eye out for that feature!

CAN I COMBINE ORDERS?

We currently do not have the ability to combine Orders.

WHAT DOES "ORDER PROCESSING" MEAN?

If Your Order shows a processing status, it means We have successfully received your order and it will be shipped as soon as possible.

CAN I WRITE/DRAW FOR THE RIPPAVERSE?

We are not accepting submissions at this time. When we are, there will be an announcement on the website and our socials with submission guidelines for review.

Any unsolicited work sent to Rippaverse will be destroyed in accordance with copyright law.

LOOKING FOR MORE INFORMATION ABOUT THE RIPPAVERSE?

Can’t find what you’re looking for? Feel free to contact us — we’re here to help!