If you have any questions about our Returns and Refunds Policy or are need of assistance with your account or order, please contact us:

• By ticket: Use the red “Get Support” beacon in the lower left corner of the site and click the ASK tab to find the ticket submission form
• Email: [email protected]

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following conditions shall have the same meaning regardless of whether they appear in the singular or in the plural.

Definitions

For the purposes of this Return and Refund policy:

• Company (referred to as either “the Company,” “We,” “Us,” or “Our” in this Agreement) refers to Eric & Rippa, LLC.
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
• Service refers to the Website.
• Website refers to Rippaverse Publishing, accessible from https://rippaverse.com/
• You means the individual accessing or using the Service, or the Company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

You are entitled to cancel your order within 48 hours without giving any reason for doing so. 

The deadline for canceling an order is 48 hours from the date on which you received the product or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered. 

To exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform Us of your decision by submitting a ticket via the Get Support Beacon. 

We will reimburse you no later than 14 days from the day on which we receive the returned product. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. 

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were received by You or a third party you have appointed, who is not the carrier, in the last 48 hours.
• The Goods are unused and in the original packaging.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:

1900 Preston Road

Ste 267 #99

Plano, Texas 75093

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Your Order may be subject to VAT, import duties and/or taxes, which are levied once it reaches your country. You are solely responsible for being aware of your country’s fees and taxes; the Company may estimate customs fees, taxes, duties, etc. depending on country of destination.

We may at times ship Orders DDU, “delivered duty unpaid,” and not collect the VAT, duties and/or taxes. If You do incur these additional charges, they must be rendered in order for your Order to clear customs. We cannot pay for these on your behalf.

More information regarding Your country’s customs policies can be obtained by contacting your local customs office.

Ultra Mack tier members at EricDJuly.com are eligible for Free Shipping on Domestic orders over $75. You will need to make sure you have logged in to Rippaverse.com with your account information from EricDJuly.com to link those two accounts. At checkout a promo code for Free Shipping will automatically be added to your order. 

We are unable to add items to Orders that have already been placed. If You want to change your order, you will need to request that We cancel the original and place a new order.

To update the address on an Order already placed, You must submit a ticket via the Support Beacon. Changing Your address through your account will NOT update your Order’s shipping address. You will need to let the agent know what the new address is. If there is a difference in shipping, We will take one of the following actions:

• If the new shipping price is higher, You will be sent an invoice to pay the difference.
• If the new shipping price is lower, You will be refunded the difference.

Yes, You can update your default shipping and billing address by going to your account and clicking the Addresses tab on the left-hand side. Please note that if You change your default address and have an Order that has already been placed and has not been fulfilled, the address that was input on that order will NOT automatically update. 

To update the address on an order already placed, you must submit a ticket via the Support Beacon. Changing your address through your account will NOT update your order’s shipping address. 

If You have forgotten your password, please hit the “Lost Your Password?” button on the Account Login page. An automatic email will be sent within 24 hours with instructions on how to reset Your password. If You did not receive an email within that period, please submit a ticket via the Support Beacon.

An account is created for You automatically when you place an Order.

Upon the completion of a successful order, you should receive two emails.

1. Order Confirmation/Receipt
2. Your login info

If You have placed an Order and do not know your login information, you can go to the login screen to reset your password.

In the future we will have the option for customers to check out as a Guest so keep an eye out for that feature!

We currently do not have the ability to combine Orders.

If Your Order shows a processing status, it means We have successfully received your order and it will be shipped as soon as possible.